Privacy Policy – Cytoch Media

Effective Date: Feb 2024
Jurisdiction: Republic of South Africa

At Cytoch Media (“we,” “our,” or “us”), protecting your privacy and personal information is a priority. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Protection of Personal Information Act (POPIA) and other relevant South African legislation. By using our website and services, you agree to the terms of this Privacy Policy.

1. Definitions

Personal Information: Any information that can be used to identify you as an individual.
Processing: Any action performed on personal information, including collection, storage, modification, or destruction.
Data Subject: The individual whose personal information is processed.
Responsible Party: Cytoch Media, determining the purposes and means of processing personal information.

2. Information We Collect

We collect the following types of personal information:

Identity Data: Name, ID number, passport details.
Contact Data: Email address, phone number, and postal address.
Financial Data: Bank account details, payment records.
Technical Data: IP address, browser type, device information.
Usage Data: Information about how you use our website, products, and services.

3. How We Collect Information

We gather personal information through the following methods:

Direct Collection: When you interact with us, register on our site, or make use of our services.
Automated Technologies: Through cookies and similar technologies when you browse our website.
Third-Party Sources: Where legally permitted, we may obtain data from service providers or business partners.

4. How We Use Your Information

Cytoch Media processes your personal information for the following purposes:

Service Delivery: To provide services, process transactions, and manage your account.
Legal Compliance: To comply with applicable laws and regulations.
Marketing and Communications: To send newsletters, promotions, and updates where you have consented. You may opt-out at any time.
Improvement of Services: To analyze usage trends and improve our offerings.
Security: To ensure the safety and security of our systems, and prevent unauthorized access or fraud.

5. Sharing Your Information

We may disclose personal information to:

Service Providers: Such as payment processors and entities conducting credit checks and verifications.
Legal Authorities: Where required by law or court orders.
Business Transfers: In the event of a merger, acquisition, or business restructuring.

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

Cytoch Media implements appropriate technical and organizational measures to protect your personal information. These include secure servers, encryption, and regular security audits. However, please note that no data transmission over the internet is entirely secure, and we cannot guarantee absolute protection.

7. Data Retention

We will retain your personal information only for as long as it is necessary for the purposes set out in this Privacy Policy, or to comply with legal obligations. After this period, personal data will be securely deleted or anonymized.

8. Your Rights

Under South African law, you have the following rights regarding your personal information:

Access: You have the right to request access to the personal data we hold about you.
Correction: You can request that any inaccurate or incomplete information be updated.
Deletion: You may request that your data be deleted, subject to legal retention requirements.
Restriction of Processing: You can request that we limit the processing of your personal information in certain cases.
Object to Processing: You have the right to object to the processing of your data for marketing or other purposes.

To exercise any of these rights, please contact us at Cytoch Media; 197 Republic Road, Fontainebleau, Randburg, 2032.

9. Cookies and Tracking Technologies

Cytoch Media uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand how you interact with our site and improve functionality. You can control cookie preferences through your browser settings, although this may affect certain features of the website.

10. Updates to this Privacy Policy

Cytoch Media may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available on our website, and we encourage you to review it periodically.